Delivery F.A.Q

Will I have to pay for the delivery of my goods?

You do not have to pay for delivery. Our product price is charge by WM or EM (i.e. West Malaysia and East Malaysia had different prices), we will deliver the completed goods to your address you state during ordering.

How will my goods be delivered?

All goods are delivered by our appointed courier. We only work with reliable courier service providers that have good track records.

What time can I expect delivery?

While we strive to send your completed order out on time, the exact time of its arrival to your doorstep will depend on the courier service company. Although the courier service company we have engaged delivers to most places, some areas require longer delivery time due to inconsistent demand and sometimes lack of road infrastructure. 
Please read the Delivery Schedule in each Product page before you make an order.
To track the shipment of your goods, please log in to your Member Online Account and click on the Order ID and view at the Tracking Box. 

Do you provide rushed (overnight) delivery?

We have an optional Rush Order service for selected products. Members can pay extra to have their orders delivered to them earlier than the standard required time for these applicable products. Please contact us directly and we will review your order and adjust the price accordingly. Please note that any Rush Order may also depend on our Delivery Schedule.

Which areas do your delivery service cover?

Our appointed courier service provider delivers to all states in Malaysia. However, some areas require longer delivery time due to inconsistent demand and sometimes lack of road infrastructure.

Can I collect my orders personally from your office?

Yes, you can. Kindly arrange with Customer Service.

Can you send the orders to my customers?

Yes. During your order checkout process, please type your Customer's Name and Shipping Address correctly and we will ship out all items in the order to that particular address. Please note that any additional shipping charges may incur to some delivery address due to geographical or changes in delivery rates.

What happens if I am not around to receive my goods?

Our courier service provider would normally contact you in advance of delivery. Please inform them if you wish your goods to be delivered at a specific time. Another way would be to contact our Customer Service and we will request a change of address for you. This option allows you to have your goods delivered to you at a different address other then your default address in your profile.

Will your company guarantee punctual delivery of my goods?

While we are committed to the timely delivery of goods to all our members, we cannot guarantee you 100% punctuality due to factors such as Acts of God, national emergencies and the efficiency of the courier service company. Also, some areas require longer delivery time due to inconsistent demand and sometimes lack of road infrastructure. 
Here are some reasons that can cause delay:
1.Your courier service outlet in your area is inconsistent
2.Delivery day falls on Saturday
3.The courier service outlet in your zone is closed for a public holiday
4.Production delay due to re-print

What should I do if I don't receive my orders on time or if there's a mix up in my order?

Contact our Customer Service and provide us your order reference number and tell us the problem. We'll try to sort it out as soon as possible.

How do I change my default Delivery Address?

Go to your My Account page and update your address. 
Note: any change of information after your order is submitted may cause a delay in the production and delivery of your goods to your address.

What do I do if I want to "temporarily" switch to a different delivery address?

You can change to a different address during the ordering step (Step 02: Confirm Order - Delivery Information section). Select "Delivery Address is Different from Billing" option, click on the "New" button to add a new receiver and delivery address. Once you keyed in the required information, click "Save" and select type the full details in the form. The next time you want your goods to be delivered to the same address, just quick select the correct name from the drop list. You won't need to key in the address again as the information has been recorded for your convenience.

Please note: We ship out all goods with printed Order Samples attached.