Artwork F.A.Q

Do you provide artwork proof checking services?

No. You have to confirm the final artwork with your customer before sending it to us for printing.

What file format should I use to save my artwork?

If you would like to hire our in-house graphic designer, we will create a printable design for you and you may upload any images, screenshots, documents or captured photos from your phone to serve as reference for our graphic designers.
We accept these file formats : ai file / photoshop / pdf / jpeg / gif / png

What will happen to my order if my artwork does not meet artwork specifications?

You will receive a "Pending" notice in the Pending Job List which means your order is put on hold. You are required to resend the corrected artwork to us by e-mail and type your Order ID.

If we do not hear from you, or receive your corrected artwork within 30 days, your order will be considered null and void. 

For order placed and proceed after cut-off time, the delivery will require 1 additional working day.

Can I change or cancel my design after submitting it?

Yes, you can change and cancel the design after submitting your artwork, ONLY IF your order is not yet in the printing process. Kindly contact Customer Service to check the status of your order.

Can I design my artwork in other sizes?

Yes, but you need get quote and check on the size availability for print. Please follow our product sizes. These are the sizes that we highly recommend that serve majority needs.

Will the colour of my printed product match 100% to the original colour of my artwork?

No. It is a known fact within the printing industry that 100% process colour accuracy is not presently possible with the current print technology. Therefore, even if a printing company were to employ highly experienced personnel including the latest press technology, the outcome of colour of the printed product will always differ from the original artwork. The level of difference however is subject from printing company to printing company..

Other factors that may cause colour deviation:
i) Paper Stock - 
The quality of paper, its surface and brightness can affect exact outcome of printing colours.
ii) Humidity Levels - 
damp weather can cause saturation of ink colours.
iii) Make of Press Machines - 
different press machines produce different colour results.
iv) Monitor Displays and Colour Settings - 
unmatching calibration of monitor colour or colour settings (RGB, CMYK) can misrepresent final colour of output. 

For more information, please refer to our Terms & Conditions.

Can I use the website to print anything I want?

Yes you can, as long as what you are printing does not conflict with the Malaysian printing and publication law. We will not print jobs that contain offensive literature or images. This includes information that are politically, religiously or racially, sensitive. We are not responsible for any infringement of artwork content.

How do I send my artwork?

You send your artwork to us by uploading it to our server during the product ordering step. The ordering interface for each product enables you to select your artwork file to be printed.